Dexcom

REPRESENTATIVES

Shaughnessy Comstock
Contact Info: TBD

Lola Gugerty – San Diego S
Phone: 619-890-5928
Email:  lola.gugerty@Dexcom.com
Currently I am out of the office on maternity leave.
For immediate assistance please contact my colleague Mallory Beason mallory.beason@dexcom.com 858-733-0339.
For clinical questions or Clarity support please contact Sabrina Zaslov sabrina.zaslov@dexcom.com 619-221-3622.
For Dexcom tech support of patient training please contact 888-738-3646.

Dexcom 24/7 Customer Support

Phone: 888-738-3646
Email: Techsupport@dexcom.com
(Language services available)

HELPFUL LINKS

• Dexcom Compatibility Tool
https://www.dexcom.com/compatibility/select

• Dexcom Education and Training Videos
https://www.dexcom.com/en-us/dexcom-g7-basics

• Patient Virtual Classes
https://outlook.office365.com/owa/calendar/DexcomVirtualClinic@dexcom.onmicrosoft.com/bookings

OVERPATCHES

Dexcom Sensor users can get free 10-packs of overpatches (extra adhesive) to help hold sensors in place. To get these overpatches, fill out the form on https://dexcom.custhelp.com/app/callbackform and reference “Overpatch Supplies” in the free form box.

DEXCOM SENSOR REPLACEMENT POLICY

If your sensor fails, you can request a replacement through the Dexcom sensor app on your phone. Here is Dexcom's replacement policy::

"The Sensor Failed alert appears when your sensor/wearable is unable to measure glucose. In such cases, you must remove your sensor/wearable and initiate a new session. This issue may occur at any time during a sensor session.

":For tips on how to prevent future sensor issues, you may visit the Dexcom Help Center at 

Sensor Fail After Warm Up.

"Just a friendly reminder to always keep the box or the applicator. Another suggestion would be to snap a picture of the Serial Number on your sensor box, transmitter box, or applicator to ensure you can find it later should you ever need support. As of May 1, 2024 it will be a requirement to obtain the Dexcom Product Serial Number.

"Please take note that if you do not have this information, your replacement will be considered a goodwill replacement and will count toward your replacement limit within a 12-month period. For details on Dexcom’s sensor replacement policy, visit Sensor Replacement Policy.

"If you requeste a replacement, you will receive a confirmation email with tracking information once the replacement is shipped. For immediate assistance, please call us at 844-607-8398 and provide the case number."